Shipping policy
Last updated: September 26, 2026
At ZEDZO, we aim to make your shopping experience simple, reliable, and hassle-free. This Shipping Policy explains how your order is processed, shipped, and delivered when you shop with us.
1. Shipping Availability
We currently ship orders across India.
Orders are delivered to the shipping address provided by the customer during checkout. Please ensure that your address, PIN code, mobile number, and other delivery details are correct before placing your order.
2. Order Processing
Once your order is successfully placed, we begin processing it as soon as possible.
Orders are generally processed within 1–2 business days.
You will receive order and shipping updates through the contact details provided at checkout, where applicable.
Please note that orders placed on Sundays or public holidays may be processed on the next business day.
3. Delivery Time
Our estimated delivery time is generally:
4–7 business days after the order has been shipped.
Delivery times may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.
Remote and certain serviceable locations may require additional delivery time.
The estimated delivery timeline is not a guaranteed delivery date.
4. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
Any applicable shipping charges will be communicated clearly during the checkout process.
5. Cash on Delivery
Cash on Delivery (COD) may be available for eligible locations and products.
COD availability is determined based on the delivery PIN code and other courier serviceability conditions.
If COD is available for your order, the option will be displayed during checkout.
6. Order Tracking
Once your order has been shipped, tracking information may be shared with you through SMS, WhatsApp, or email, depending on the information available from our logistics partners.
You can use the tracking information provided to check the current status of your shipment.
Please allow some time for tracking information to become active after the order has been shipped.
7. Delivery Attempts
Our delivery partners may make multiple attempts to deliver your order.
Please ensure that you or an authorised person is available to receive the package.
If the delivery cannot be completed due to an incorrect address, unavailable recipient, incorrect contact details, or repeated failed delivery attempts, the order may be returned to the sender.
Additional charges or restrictions may apply to re-shipping in such cases.
8. Delayed or Undelivered Orders
While we work with our logistics partners to deliver orders within the estimated timeframe, certain situations may cause delays.
These may include:
- Severe weather conditions
- Natural disasters
- Public holidays
- Courier service disruptions
- Incorrect or incomplete delivery information
- Remote or difficult-to-service locations
- Operational or logistical issues
- Other circumstances beyond our reasonable control
If your order is significantly delayed, please contact our support team and we will assist you in checking the shipment status.
9. Incorrect Shipping Information
Customers are responsible for providing accurate delivery information at checkout.
If an order has not yet been shipped and you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
10. Damaged Package
If your package appears damaged or tampered with at the time of delivery, please take clear photographs or videos of the package before opening it, where possible.
If the product inside is damaged, please contact us as soon as possible with your order number and supporting photographs/videos so that our support team can review the issue.
11. Missing or Incorrect Products
If you receive an incorrect, incomplete, or missing item, please contact our support team with your order details and relevant photographs/videos.
We will review the issue and provide the appropriate resolution according to our Refund & Return Policy.
12. Contact Us
For any questions regarding shipping or your order, you can contact us at:
Email: zedzo.shop@gmail.com
Support Hours: Monday – Saturday, 10:00 AM – 7:00 PM
We aim to respond to customer queries as soon as possible.